Take a look at what our customers say about us!
Here at Venezia Maschere we strive every day to guarantee the highest quality and professionalism to our customers, as we want every one of them to be 100% satisfied with their purchase and able to enjoy all the beauty of our Venetian masks.
Find out how we take care of your orders at any moment: from the reception, through the delivery and even beyond!
We ship your mask worldwide and normally process the order in 24 hours!
We do our best to guarantee you the best shipping service possible, actually, we want you to feel completely free and secure to receive your Venetian mask without any worries and directly to your home.
How do we take care of your order?
We normally process your masks within 24 hours, we take the utmost care with their packaging to secure their protection and finally we rely on the best shipping services that can operate worldwide! The delivery time is normally within 2 – 4 days from shipping and the service is fully traceable.
Where do we ship our masks?
We ship our Venetian masks all over the world! To the United States, through the European continent, Asia, Africa, Middle East and many other countries! You can check all the information on our worldwide shipping page.
What if you cannot find your country, for instance, Russia? No problem, feel free to contact us and we will be happy to arrange a personalized shipment for you!
Take a look at what our customers say about our shipping service!
True Artisans! – July 21, 2021
“The masks are exquisite! We have so many of these in our home now and each one is more beautiful than the next. They ship directly to the States and we received our most current order in less than a week. Cannot wait to visit the shop in Venice again one day but until then, we order online!”
Excellent Service, Amazing Mask – October 2, 2021
“Roberto was very helpful and responsive. The mask was shipped almost instantly and I received it 1-2 days later in the UK! The mask itself is simply amazing! Even better than the pictures, with superior craftsmanship and amazing colors. I couldn’t be happier with the mask!”
We are always committed to assist you: either before or after your order
For us creating Venetian masks means putting all our passion and creativity into it and therefore it is important to us that our customers can fully enjoy all the beauty and value of our creations. In order to do it, we strive to be at your complete disposal to answer any questions and meet any needs you may have.
Do you have any questions related to the purchase of a Venetian mask? Do you want to receive advice on how to preserve it? Do you have any particular need for purchase or problems related to shipping?
Feel free to contact us! You will be able to speak directly with our expert mask-makers Paolo and Silvia, who will be happy to meet your needs and answer any questions you may have.
Have a look at what our customers say about our support service!
Masks of uniqueness – December 3, 2020
“A special order for masks and a great result. The cooperation and communication, although there was a language barrier, worked perfectly.
The whole team did a great job and supported me in my project.
I highly recommend your traditional handmade masks, I would be happy to recommend them to others.
Thank you very much for your efforts!”
We contacted the site because of a… – September 13, 2021
“We contacted the site because of a problem to order. The craftsman responded personally and was very attentive to our satisfaction.
I recommend this site for its quality of services and its authenticity.